This policy explains how ForthShine ("ForthShine", "we", "us", "our") collects, uses and protects personal information when you visit our website, get in touch with us, or engage us to build automation systems for your business. We aim to handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
ForthShine is an independent automation service. We are not currently registered as a limited company; ForthShine is a trading name under which services are provided. For the purposes of data protection law, ForthShine acts as the data controller for the personal information described in this policy, unless stated otherwise.
Contact address: [Business address to be added]
Contact email: hello@forthshine.com
Depending on the volume and type of data we process, we may be required to register as a data controller with the Information Commissioner's Office (ICO). [Add ICO registration reference here, if applicable]
We collect information in a few different ways:
We use personal information to:
We do not sell personal information to third parties, and we do not use your information for automated decision-making that produces legal or similarly significant effects.
We rely on the following legal bases under UK GDPR, depending on the situation:
We may share limited personal information with trusted third parties who help us operate our business, such as:
These parties only process personal information on our instructions and are required to keep it secure. We do not share your personal information with third parties for their own marketing purposes.
When we build automation systems for letting and estate agencies, those systems may process personal information belonging to your customers — for example tenant, landlord, buyer or seller contact details — in order to send reminders, follow-ups, or notifications on your behalf.
In this context, you (the agency) remain the data controller for that information, and ForthShine acts as a data processor, processing it only on your documented instructions and only for the purpose of delivering the automation service you've engaged us for. We do not use this data for our own purposes.
If your organisation requires a formal Data Processing Agreement (DPA) reflecting this relationship, please contact us and we will arrange one.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Enquiry and contact information not converted into a client relationship is generally retained for a limited period before being deleted, unless you ask us to remove it sooner.
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure, including restricted access to systems and secure handling of client data within the automations we build.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us at hello@forthshine.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your information has been mishandled.
Our website may use cookies or similar technologies for essential functionality and, where applicable, basic analytics. Full details are set out in our Cookie Policy.
Where any of the third-party tools or hosting providers we use store or process information outside the UK, we take steps to ensure appropriate safeguards are in place, such as relying on providers with recognised UK adequacy arrangements or standard contractual clauses.
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.
If you have any questions about this policy or how we handle your information, please contact us:
Email: hello@forthshine.com
Address: [Business address to be added]