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LETTING AGENTS · ESTATE AGENTS · FULLY MANAGED · DONE FOR YOU

Every Enquiry. Answered.
Every Lead. Followed Up.

ForthShine builds done-for-you automation systems for letting and estate agents using Make.com. Instant enquiry response, viewing reminders, tenancy renewals, rent arrears recovery — all running in the background. No extra software. No training. No manual work.

LETTING Renewals, arrears, compliance, maintenance
+
SALES Viewings, follow-up, pipeline, seller updates
Book a Free Consultation → See How It Works
60s
Enquiry
response time
70%
No-show
reduction
3–5
Days to go
fully live
£0
Staff effort
per follow-up
Letting Agents
Estate Agents
Instant Enquiry Response
Viewing No-Show Recovery
Tenancy Renewal Engine
Rent Arrears Recovery
Compliance Certificate Tracker
Maintenance Triage
Seller Pipeline Updates
Letting Agents
Estate Agents
Instant Enquiry Response
Viewing No-Show Recovery
Tenancy Renewal Engine
Rent Arrears Recovery
Compliance Certificate Tracker
Maintenance Triage
Seller Pipeline Updates
The Problem

Slow replies and missed follow-ups
are costing you instructions daily.

A tenant enquiry sits unanswered for an hour. A viewing no-show never gets rebooked. A tenancy renewal slips past without notice. A compliance certificate expires unseen. Every single one of these is a fixable problem — and none of them require your team to do anything differently.

❌ Without Automation
Enquiries sit unanswered for hours — the lead books elsewhere
Viewing no-shows leave empty slots in your diary with no recovery
Tenancy renewals missed until it's too late — void periods cost you
Rent arrears chased manually, inconsistently, and too late
Compliance certificates expire without anyone noticing
Buyers visit, give no feedback, and disappear with no follow-up
✓ With ForthShine
Every enquiry gets an instant personalised reply with a booking link within 60 seconds — day or night
No-shows get an immediate rebook message — no-show rates drop from 30% to under 10%
Renewals tracked at 90, 60, 30 and 14 days — landlords and tenants contacted automatically
Arrears escalated on day 1, day 3 and day 7 with a full audit trail for landlords
Gas safety, EPC and EICR expiry dates monitored daily — alerts sent at 90, 60 and 14 days before
Post-viewing follow-up captures buyer intent and alerts your team to the serious ones
Who We Serve

One system.
Two types of agency.

Whether you're managing a portfolio of properties or moving buyers and sellers through a sales pipeline, ForthShine handles the repetitive communication that currently consumes your team — so nothing slips and no lead goes cold.

LETTING AGENTS · PROPERTY MANAGEMENT
Letting Agents
ENQUIRIES · RENEWALS · ARREARS · COMPLIANCE
  • Instant enquiry response from Rightmove, Zoopla or OnTheMarket within 60 seconds
  • Viewing confirmations, 24-hour reminders and 2-hour reminders sent automatically
  • Application and referencing documents chased every 48 hours until received
  • Tenancy renewal engine tracks every end date at 90, 60, 30 and 14 days out
  • Rent arrears escalated on day 1, day 3 and day 7 with landlord notifications throughout
  • Compliance certificates monitored daily — gas safety, EPC and EICR alerts fired automatically
● FULLY MANAGED · LIVE IN 3–5 DAYS
How It Works

Three steps.
Then it runs itself.

01
We Map Your Agency Workflow
We review how your agency handles enquiries, viewings, renewals, arrears and pipeline management — and identify every point where leads go cold, responses are delayed, or compliance is at risk. The automation is designed specifically around how your agency works.
DAY 1
02
We Build & Test Everything
Full automation built in Make.com and connected to your existing CRM, calendar, or portal feeds. Every sequence tested end to end before going live. Your involvement: one setup call lasting around an hour. We handle everything else.
DAY 2–4
03
Live on Day 5. Running Permanently.
Your agency starts responding to enquiries instantly, recovering viewing no-shows, tracking renewals and managing arrears — all automatically. The system runs quietly in the background while you focus on new instructions and closing deals.
DAY 5 → PERMANENT
The Automations

Seven systems.
Every part of your agency covered.

Each automation runs permanently once built. No manual triggers. No staff involvement. The system fires exactly when it should — every single time.

Enquiry received → instant personalised reply within 60 seconds
Every lead from Rightmove, Zoopla or OnTheMarket receives an instant SMS with a viewing booking link within 60 seconds of their enquiry. If they don't book, the system follows up automatically. First response wins the viewing — every time.
  • Fires within 60 seconds of every enquiry — day, night, weekend
  • Personalised with the property address and a direct booking link
  • Automatic follow-up sequence if no booking is made within 48 hours
  • Works via SMS, email or WhatsApp depending on your setup
  • No agent involvement required — every lead handled from the moment it arrives
SAMPLE ENQUIRY RESPONSE — SMS / WHATSAPP
"Hi James,

Thanks for your enquiry about 42 Clifton Road. We'd love to arrange a viewing — you can book a time that suits you here: [link]

If you have any questions, just reply to this message.

City Lettings"
SMSWhatsApp⏰ within 60 seconds
Viewing booked → confirmation, 24-hour reminder, 2-hour reminder fire automatically
Applicants receive a confirmation the moment a viewing is booked, a reminder the day before, and a final message two hours before. No-shows receive an instant rebook offer. No-show rates typically drop from 30% to under 10% within the first month.
  • Confirmation sent immediately on booking — viewing details and address included
  • 24-hour and 2-hour reminders fire without any staff input
  • No-shows receive an automatic rebook message within minutes
  • Cancellations trigger a rebook offer rather than leaving the slot empty
  • Works via SMS, email or WhatsApp depending on your setup
VIEWING REMINDER — SMS / WHATSAPP
"Hi Sarah,

Just a reminder that you have a viewing tomorrow at 42 Clifton Road at 2:30pm with Mark from City Lettings.

Reply YES to confirm or NO to reschedule.

City Lettings"
SMSWhatsApp⏰ 24h before viewing
Every tenancy end date tracked — landlords and tenants contacted at 90, 60, 30 and 14 days
The system monitors every tenancy expiry date automatically. Landlords and tenants receive a sequenced series of messages as the renewal window approaches. Void periods caused by missed renewals become a thing of the past — without a single manual diary entry.
  • Tenancy end dates monitored daily — nothing falls through the cracks
  • Landlords contacted at 90, 60, 30 and 14 days before expiry
  • Tenants receive renewal options with a direct response link
  • Outcome logged automatically — renewal confirmed or vacancy flagged to your team
  • Works across your full portfolio regardless of size
TENANCY RENEWAL — SMS / EMAIL
"Hi David,

Your tenancy at 42 Clifton Road is due to end in 60 days on 14 March. We'd love to discuss your renewal options — please let us know if you'd like to stay by clicking here: [link]

City Lettings"
EmailSMS60 days before expiry
Rent overdue → escalating messages on day 1, day 3 and day 7 with landlord notification
When rent is overdue, a friendly reminder goes out on day one, a firmer message on day three, and a formal notice is drafted for agent review on day seven. Landlords are kept informed throughout with a full audit trail — no chasing, no gaps, no missed escalations.
  • Day 1: friendly payment reminder sent automatically to the tenant
  • Day 3: firmer message with payment instructions and a direct payment link
  • Day 7: formal notice drafted and sent to agent for review before sending
  • Landlord notified at each stage with a timestamped audit trail
  • Consistent, compliant escalation every time — regardless of who's in the office
RENT ARREARS — DAY 1 REMINDER
"Hi Emma,

We notice your rent payment of £1,200 due on 1st February hasn't come through yet. This may simply be an oversight — if so, you can pay here: [link]

If you're experiencing difficulties, please reply and we'll arrange a call.

City Lettings"
SMSEmailday 1 overdue
Gas safety, EPC and EICR expiry dates monitored daily — alerts at 90, 60 and 14 days
Every compliance certificate across your portfolio is monitored automatically. Landlords receive alerts at 90, 60 and 14 days before expiry. Your team receives a critical alert the day anything expires. No legal exposure, no missed certificates, no manual spreadsheet tracking.
  • Gas safety certificates, EPCs and EICRs all tracked automatically
  • Landlord alerts fired at 90, 60 and 14 days before each expiry date
  • Critical agent alert fired the day a certificate expires
  • Full compliance log maintained automatically — audit-ready at all times
  • Works across your full portfolio regardless of how many properties you manage
COMPLIANCE ALERT — LANDLORD NOTICE
"Hi Mr. Thompson,

The gas safety certificate for 42 Clifton Road expires in 14 days on 28 February. To remain legally compliant, please arrange a gas safety inspection before this date.

We can arrange this for you — reply to confirm and we'll book it in.

City Lettings"
EmailSMS14 days before expiry
Viewing complete → automatic follow-up captures feedback and flags serious buyers
After every viewing, the system checks in with the buyer to capture feedback and buying intent. Your team is alerted when a buyer signals serious interest — so you're calling the right people at exactly the right time, without anyone manually chasing.
  • Follow-up message sent automatically after every viewing — no staff input
  • Captures buyer feedback and interest level with a simple one-tap response
  • Serious buyer intent flagged to your team immediately via notification
  • Cold leads marked automatically and removed from active follow-up
  • Sellers can be kept informed of feedback without agent involvement
POST-VIEWING FOLLOW-UP — BUYER
"Hi Sarah,

Thank you for viewing 42 Clifton Road earlier today. We'd love to hear your thoughts — are you interested in proceeding? [Yes / No / Need more time]

City Sales"
SMSWhatsAppfires 1hr post-viewing
Viewing booked, offer received, sale agreed → seller notified automatically at every milestone
Vendors receive automated progress updates at key milestones throughout the sale — viewings booked, feedback received, offers made. Fewer inbound calls from anxious sellers, stronger client relationships, and more time for your team to focus on new instructions.
  • Seller notified the moment a viewing is booked on their property
  • Post-viewing buyer feedback relayed to the seller automatically
  • Offer notifications sent instantly — sellers always know where they stand
  • Progress updates sent at each key stage without any manual outreach
  • Strengthens seller relationships and reduces inbound chasing calls
SELLER PIPELINE UPDATE
"Hi Mr. & Mrs. Chen,

Good news — we have a viewing booked for 42 Clifton Road this Friday at 2:30pm. We'll be in touch with feedback shortly after.

City Sales"
SMSEmailmilestone triggered
£0
Staff cost per follow-up.
Every lead handled automatically.

A letting agency with 150 managed properties spends hours every week chasing renewals, arrears, compliance and maintenance manually. An estate agency loses 30% of viewing slots to no-shows with no recovery. Both problems are solved permanently by one system — built once, running without interruption, costing a fraction of what it recovers.

Get Started Today →
60s
Average response time to every new enquiry, 24/7
70%
Viewing no-show reduction within the first month
Zero
Compliance certificates missed across your portfolio
Day 1
System live — recovering leads and managing renewals from day one
Results

What agency owners say
after the first month live.

★★★★★
"We were losing leads simply because we couldn't reply fast enough, especially in the evenings and weekends. Now every enquiry gets an instant response with a booking link. Our viewing volumes went up in the first two weeks without us doing anything differently."
D
Demo Client
DIRECTOR · LETTING AGENCY · MANCHESTER
★★★★★
"The renewal engine alone has been worth it. We used to rely on a spreadsheet and someone remembering to chase. Now every landlord and tenant gets contacted at the right time automatically. We haven't had a void caused by a missed renewal since it went live."
A
Demo Client
PORTFOLIO MANAGER · LONDON LETTINGS
★★★★★
"The post-viewing follow-up has changed how we handle buyers. We know who's serious within an hour of a viewing finishing, and the system tells us exactly who to call. We're closing deals faster because we're focusing on the right people at the right time."
M
Demo Client
SALES MANAGER · ESTATE AGENCY · BIRMINGHAM
Common Questions

What agency owners ask
before saying yes.

Will my team need to learn new software?
No. Everything runs in the background through Make.com. Your team continues using whatever CRM, portal, or calendar they already use. The automation connects to it — nothing about their daily workflow changes at any point.
What portals and CRMs can you connect to?
We connect to Rightmove, Zoopla, OnTheMarket, Google Calendar, Fixflo, and most letting and sales CRMs. If we haven't connected to yours before, we'll tell you on the consultation call before you commit to anything.
Is the compliance tracker reliable for a large portfolio?
Yes. The system monitors every certificate expiry date daily regardless of portfolio size. Alerts fire automatically at 90, 60 and 14 days before expiry — and your team receives a critical alert the day anything expires. No spreadsheet maintenance needed.
Can the rent arrears system cause any compliance issues?
No. The escalation sequence is designed to be friendly and proportionate — a reminder on day one, a firmer message on day three, and a formal notice drafted for agent review before it goes out. Your team approves the day-seven notice before it's sent. Full audit trail maintained.
What are the real running costs?
Make.com: $9–16 per month. SMS or WhatsApp (if used): approximately £1–3 per month depending on message volume. Email: free. Your ForthShine retainer covers all builds, maintenance and monitoring — no hidden costs.
Can I cancel or pause?
Yes — no contracts. Cancel anytime after the first month with 30 days notice. You own everything we build — the Make.com automations, all connections, all documentation. You're never locked in.
Pricing

Simple. Transparent.
No surprises.

One setup fee to build everything. A fixed monthly retainer for maintenance, monitoring and support. No contracts after the first month. Everything we build belongs to you.

Starter
ENQUIRIES + VIEWING RECOVERY
£997setup
+ £249 / month
  • Instant Enquiry Response (within 60 seconds)
  • Viewing Confirmations, Reminders & No-Show Recovery
  • Lead Follow-Up Sequence (48-hour nurture)
  • Connected to your existing portals or CRM
  • 30 days post-launch support
  • Monthly monitoring included
MOST POPULAR
Growth
FULL LETTING MANAGEMENT SUITE
£1,497setup
+ £349 / month
  • Everything in Starter
  • Tenancy Renewal Engine (90/60/30/14 day sequences)
  • Rent Arrears Recovery (day 1, 3, 7 escalation)
  • Compliance Certificate Tracker (gas safety, EPC, EICR)
  • Landlord notification system throughout
  • 30 days post-launch support + monthly check
Full Suite
LETTING + SALES · COMPLETE COVERAGE
£1,997setup
+ £449 / month
  • All letting automations fully built and managed
  • Post-Viewing Buyer Follow-Up & Intent Capture
  • Seller Pipeline Update sequences at every milestone
  • Maintenance triage and contractor routing
  • 60-min onboarding call included
  • Priority support + monthly review call
FAQ

Everything you
actually want to know.

Letting agents managing tenant enquiries, viewings, renewals, maintenance, arrears and compliance. Estate agents handling buyer and seller enquiries, viewing coordination, offer follow-ups and pipeline management. If your agency runs on follow-up, timing and communication, every automation applies directly. We don't work with large corporate chains — we focus on independent agencies where the owner or director wants results quickly and without complexity.
The system goes live within 3–5 business days of your onboarding call. That includes connecting to your portals and CRM, building and testing all automations, and a final check before going live. Your involvement throughout is a single onboarding call — we handle everything else.
No. That's the point. Everything runs in the background through your existing systems. Your negotiators and property managers continue exactly as they are. The only difference they'll notice is fewer no-shows, fewer inbound chasing calls, and a clearer picture of which leads are worth calling.
The system detects the cancellation and immediately sends that applicant a rebook message with a direct link to choose a new time. The cancelled slot is flagged for your team. You recover the viewing instead of losing it — which is the core value of the reminder system.
New properties are added to the tracker automatically when they're entered into your management system. Certificate dates are picked up on the next daily monitoring cycle and the alert schedule begins from that point. No manual setup needed for each new instruction.
Yes — no contracts after the first month. Cancel anytime with 30 days notice. Everything we build — the Make.com automations, the portal connections, the CRM integrations — belongs to you. We provide full documentation so you can continue running it independently or hand it to someone else. You are never locked in.
GET STARTED

Ready to stop losing leads
to slow replies and missed follow-ups?

Book a free 20-minute consultation. We'll map your agency workflow, show you exactly which automations apply, and give you a clear picture of what your first month looks like.

Book Free Consultation → Send Us a Message

🔒No commitment required · Live in 3–5 days · No contracts after month one · Cancel anytime